1. Overview

This policy explains how RIM STUDIO handles returns and exchanges on wheels, tyres and related products. [Placeholder — to be reviewed against the Consumer Protection Act by a qualified professional before launch.]

2. Fitment-related returns

Because wheels and tyres are fitted to your specific vehicle, we confirm bolt pattern, offset and tyre size with you before an order is finalised to avoid fitment issues. Please ensure the vehicle details you provide are accurate.

3. Faulty or damaged products

If a product arrives damaged or with a manufacturing fault, contact us within [insert number] days of collection or delivery at info@rimstudio.co.za so we can arrange an inspection, repair, replacement or refund as appropriate.

4. Change of mind

[Placeholder — insert RIM STUDIO's specific policy on change-of-mind returns, including any restocking fee, condition requirements, and time limits.]

5. Custom or fitted orders

Products that have been fitted, balanced or customised to your vehicle may not be eligible for return once installed, except where required by law.

6. How to request a return

Contact us via WhatsApp or email with your order details
Describe the issue and, where possible, include photos
We'll confirm next steps, including collection or drop-off arrangements

7. Contact

RIM STUDIO, 183 Rivonia Rd, Morningside, Sandton, 2057, South Africa
Email: info@rimstudio.co.za

This page is a starting template and should be reviewed by a legal professional before the site goes live.

Returns Policy